FAQ

Q1: How can I modify or cancel my order?

A: You can contact our customer service within 24 hours after payment to modify order information or cancel the order. Once the order is packed and shipped, modification and cancellation are not supported, and you can apply for return after receiving the goods.

Q2: What should I do if I receive defective or wrong products?

A: Please take clear photos of the package and products right after receipt, then contact our customer service with the proof. We will confirm the problem quickly and provide free re-delivery, supplementary delivery or full refund service for you.

Q3: How long does the refund take to arrive in my account?

A: After your refund application is approved, we will process the refund within 3–5 working days. The specific arrival time depends on the processing speed of your payment platform and bank.

Q4: Can I change my delivery address after paying for the order?

A: You can modify the delivery address for unpaid and unshipped orders for free. Once the order is shipped, the address cannot be changed anymore.

Q5: Are your personal care products mild and safe?

A: All our products have passed strict safety testing, with mild and non-irritating formulas, no harmful additives. They are safe and suitable for daily personal and family care use, you can buy and use them with confidence.

Q6: How to check my order’s logistics information?

A: After the order is shipped, we will send a tracking number and query link to your registered email. You can check the real-time logistics status online at any time.

Q7: Do your products have after-sales guarantee?

A: All our personal care products enjoy standard after-sales service within the shelf life. If there are non-artificial quality problems during normal use, we will provide you with professional after-sales solutions.

Q8: What should I note when returning products?

A: Please keep the returned products unopened, unused, with complete original packaging and labels. Avoid extrusion and damage during return transportation to ensure the return process goes smoothly.