Return & Refund Policy

1.Valid Return Conditions

We support 30-day worry-free return and exchange services. If you receive products with quality problems, packaging damage, liquid leakage, wrong delivery or missing accessories, you can apply for return or exchange within 30 days of signing for the package. Please ensure the products are unopened, unused, with complete original packaging and accessories.

2.Non-Returnable Situations

To ensure public hygiene and product safety, opened, used, manually damaged and customized personal care products cannot be returned or exchanged. Disposable hygiene products and products damaged due to improper personal storage are also non-returnable, except for confirmed inherent quality problems.

3.Simple Return Process

Contact our customer service within the valid return period, explain the return reason and provide corresponding product photos or videos;

Wait for our official review and get the exclusive return address and operation guidelines;

Pack the products tightly and completely, and send them back as required;

After we receive and check the goods, we will complete your refund or exchange process quickly.

4.Refund Rules

After the returned products pass our inspection, we will process the refund within 3–5 working days, and the money will be returned to your original payment account. If the return is caused by our product quality or delivery errors, we will bear the return shipping fee. If you voluntarily return the product without quality problems, you need to bear the return shipping fee, and the original shipping fee will not be refunded.

5.Damaged & Lost Goods Processing

If your products are damaged, leaked or lost during transportation, please take photos and videos as proof immediately and contact customer service. We will verify the situation as soon as possible and provide you with full refund, free re-delivery or supplementary delivery services